I'd love to find a store that still rents VCR tapes. I'd also love to still have a VCR. Sure, the technology is outdated as hell, but the nostalgia feels would be worth the 40 minutes it takes to rewind.
What a horrible situation. They don't have the money to replace this. And if they try to charge her, she'll just cancel her membership, leaving the store with even less income. How can their patrons be so cruel?
This is also like going into a McDonald's and asking why they don't fave filet mignon. Do a little research before entering the store. Don't be so cruel to these employees as they increasingly lose their grip on reality.
I can only assume this is directed at Netflix. They don't care how cool your original programming is. They're more tenacious than anything in the Stranger Things' upside down. They will survive not because they want to, but out of sheer spite.