This is Eddie, a 15-year-old student in the UK. He's part of the Work Experience program, which gives internships to students eager to learn on the job. But for his job, he got an assignment that many in the UK would deem highly unpleasant.
Eddie was assigned to run the Twitter account for Southern Rail. The rail network is known for receiving numerous tweets from angry or frustrated customers. For instance, there was this tweet from the day before Eddie first started.
Eddie also got a question about an overtime ban from UK journalist Brian Whelan. He was putting Eddie on the spot, but Eddie directed him to the proper source. Whelan responded to this with a simple, "Good work Eddie."
This Twitter user felt bad that Eddie was stuck working at Southern Rail, but Eddie didn't mind. His positive attitude was infectious, and delighted many people following the account. And they liked Eddie even more as the questions got weirder and weirder.
Someone else asked Eddie about the air velocity of a swallow. The question was actually a reference to Monty Python, but Eddie had an answer anyway. Even if Eddie couldn't answer the follow-up question, people were still impressed.
Another person asked Eddie a more subjective question. Eddie had become so respected that people trusted him to make decisions on what to eat. It was quite a difference from how people usually feel towards the people working the Twitter for Southern Rail.
Eddie was also asked if he'd like to leave Southern Rail to work for the police or cadets. In response, an answer came from Southern Rail, but it wasn't from Eddie. It was from someone else named Neil.
People were disappointed that they were now no longer talking to Eddie. Amy tweeted that things would be explained later. In any case, you have to hope Amy didn't take it too hard that people were more excited about talking to Eddie.
Eddie was only supposed to work on their Twitter account for that one day, but he did such a great job that he worked their social media the next day too. Could driving one of their trains be in his future? Only time will tell.